Improving Workplace Culture
Understand how to improve as a healthcare team, together.
Book a training session now to understand how we can take charge of our workplace culture and be part of the positive change. We all have a role, but knowing where to start can be the challenge. We are here to help!
What we explore
Our sessions help teams think about
Our Core Purpose
Everyday Behaviours
What are we here for and what workplace culture helps us achieve it?
How small actions shape culture over time.
Define and Recognise the Good
How to notice and support behaviours we want more of within our teams.
Bigger Picture
How this combines with the Civility Saves Lives core message.
Creating the culture we want to work in
Workplace culture is often described as “the way we do things around here.” It is shaped by the behaviours we encourage, the things we challenge, and the things we allow to become normal.
In healthcare, this matters because our teams are working under enormous pressure, across professional boundaries, with complex communication and significant responsibility. A positive culture can support better teamwork, psychological safety, staff wellbeing and safer care.
Our approach helps teams think about:
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What their core purpose is, and what kind of culture helps them achieve it
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What makes a team feel supportive, effective and safe to work in
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How everyday behaviours shape culture over time
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How to recognise and reinforce the good
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How to respond constructively when behaviours undermine the team
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The influence of hierarchy, pressure, burnout and psychological safety
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How civility, compassionate leadership and active bystander approaches can support culture change
Rather than focusing only on what is going wrong, we help teams identify what they want more of and how to build it deliberately through everyday behaviours and conversations.
How does this link to Civility Saves Lives?
Civility Saves Lives explores how our behaviour affects the people around us, teamwork and patient care.
Workplace culture takes that message a step further.
It looks at how those individual interactions become repeated patterns within teams — shaping what feels normal, what gets challenged, what gets ignored and how safe people feel to speak up.
By combining civility, psychological safety, compassionate leadership, learning from excellence and practical approaches to difficult conversations, we help teams create a more positive and intentional workplace culture.
Who is this training for?
This training is suitable for healthcare teams, departments, services and organisations who want to:
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Improve teamwork and communication
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Strengthen psychological safety
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Address difficult or unhelpful team behaviours
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Support staff wellbeing
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Build a more positive, compassionate and learning-focused culture
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Create practical actions that teams can take forward after the session
Sessions are interactive and can be tailored to the needs, pressures and challenges of your team or organisation.
Culture is not somebody else’s job. It is built moment by moment by all of us.
Foster Civility, Define a Positive Workplace Culture
Ready to address workplace culture in your team or organisation? Contact us to learn more about our training programmes and how we can support your team's next steps.
Our other training options
Check out the other themes for training or sessions
References
Li LZ, Yang P, Singer SJ, Pfeffer J, Mathur MB, Shanafelt T. Nurse Burnout and Patient Safety, Satisfaction, and Quality of Care: A Systematic Review and Meta-Analysis. JAMA Netw Open. 2024;7(11):e2443059. doi:10.1001/jamanetworkopen.2024.43059.
Li CJ, Shah YB, Harness ED, Goldberg ZN, Nash DB. Physician Burnout and Medical Errors: Exploring the Relationship, Cost, and Solutions. Am J Med Qual. 2023 Jul-Aug 01;38(4):196-202. doi: 10.1097/JMQ.0000000000000131. Epub 2023 Jun 29. PMID: 37382306.
West CP, Dyrbye LN, Erwin PJ, Shanafelt TD. Interventions to prevent and reduce physician burnout: a systematic review and meta-analysis. Lancet. 2016 Nov 5;388(10057):2272-2281. doi: 10.1016/S0140-6736(16)31279-X. Epub 2016 Sep 28. PMID: 27692469.